Privacy Policy

Who We Are and How to Contact Us

ShipBox Ja is responsible for the personal information described in this Privacy Policy. For privacy questions, access requests, corrections, objections or consent withdrawals, contact us using the public support email shown on this website. We may need to verify your identity before acting on a request.

Information We Collect

We collect information you provide for an account or request, including your name, email address, phone number, Taxpayer Registration Number (TRN), password, account preferences and referral details. We also process package, tracking, carrier, declared-value, invoice-upload, billing, payment-status, collection, delivery-address, support-message and contact-form information connected with the service.

How We Use Information

We use personal information to create and secure accounts, assign shipping addresses, receive and identify packages, prepare invoices, arrange collection or delivery, communicate package status, provide customer support, prevent fraud, maintain records, meet legal obligations and improve the reliability of our service. We use marketing communications only where your preferences or applicable law allow it.

Sharing and International Processing

We may share the minimum necessary information with warehouse partners, carriers, delivery providers, payment providers, Customs and tax authorities, technology and hosting providers, professional advisers, and authorities where required by law. Because packages move through U.S. facilities and third-party systems, information may be processed outside Jamaica with safeguards appropriate to the service and applicable law.

Retention and Security

We keep information only for as long as needed to provide the service, resolve disputes, maintain business and audit records, or meet legal obligations. We use reasonable administrative, technical and organizational measures to protect information, but no online or transport system can guarantee absolute security.

Your Choices and Rights

Subject to applicable law, you may ask to know how we use your information, request access or correction, withdraw consent where processing depends on consent, object to certain processing, or ask about transfer and retention practices. We will consider each request and explain any lawful reason we cannot fully comply.

Cookies and Updates

Our Cookie Policy explains the essential storage used by the site and how you can control optional analytics and marketing preferences. We may update this Privacy Policy when our services or legal obligations change. The current version and effective date will be posted on this page.