Terms of Service

About These Terms

These Terms of Service explain the rules for using ShipBox Ja's website, customer account, U.S. shipping address, warehouse services and Jamaica delivery or collection options. By creating an account, sending a package to our assigned address, or using our services, you agree to these Terms.

Your Account and Information

You must provide accurate, current account, contact and shipment information and keep your password confidential. You are responsible for activity performed through your account. We may request information or documents needed to identify a package, provide the service, meet Customs requirements or protect the service from fraud.

Packages, Documents and Restricted Items

You are responsible for the contents, declared value, invoices and other documents for every shipment. Do not send illegal substances, firearms, camouflage, cash, credit cards, unverified financial instruments, or any item prohibited by law, a carrier, Customs authority or our operating rules. We may refuse, hold, return, report or dispose of a restricted shipment where required or reasonably necessary.

Customs, Charges and Payment

Customs duties, taxes, carrier charges and service fees remain your responsibility. Quotes and website estimates are planning tools; the final invoice reflects the shipment details and applicable charges. You must pay amounts due using an available payment method before collection or as otherwise agreed for delivery.

Warehouse, Transport and Collection

We will use reasonable care while a shipment is in our control. Transit schedules, carrier handling, Customs inspections and third-party delivery services can affect timing. Collection and delivery options depend on the package, destination and current operating availability. Storage, collection and delivery rules published for your shipment apply alongside these Terms.

Tracking and Communications

Package status information is provided for convenience and may change as carriers, warehouse staff or Customs update a shipment. You agree that we may send operational messages about your account, package, payment, collection, delivery or security using the contact details you provide.

Claims and Service Limits

Tell us promptly if you believe a package record, charge or delivery event is incorrect. Our responsibility is limited to the extent permitted by applicable law and does not extend to loss, damage or delay caused by a merchant, carrier, Customs authority, inaccurate customer information, prohibited goods, or events outside our reasonable control. Nothing in these Terms removes rights that cannot lawfully be excluded.

Suspension, Changes and Governing Law

We may suspend or close an account, or refuse a shipment, when these Terms, applicable law or safety requirements are not met. We may update these Terms by posting a revised version with a new effective date. These Terms are governed by the laws of Jamaica, subject to any mandatory consumer protections that apply. Questions or formal notices should be sent using the contact details published on this website.